Introduction
Watson Health is committed to protecting your personal data in line with UK data protection laws. This policy explains how we collect, use, and protect your data. Lisa Watson is the Data Controller. If you have any questions, contact our Data Protection Officer at lisa.watson@watsonhealth.co.uk.
What Personal Data We Collect
We collect personal data to provide healthcare services, including:
– Name, contact details, date of birth, and gender.
– Medical history and current health conditions.
– Payment details (if applicable).
– Emergency contact and next of kin information.
– Nationality and entitlement to treatment in the UK.
– Any other relevant health and service-related information.
How We Collect Your Data
We collect data directly from you during registration and treatment, from forms you complete, correspondence, and through third parties such as GPs, insurers, or referral agencies.
Why We Use Your Data
We process your data to:
– Provide and manage your healthcare.
– Communicate with you regarding your treatment.
– Process payments where required.
– Comply with legal and regulatory obligations.
– Improve our services through audits and patient experience surveys.
Legal Basis for Processing
We process your data under the General Data Protection Regulation (GDPR) based on:
– The necessity to provide healthcare services.
– Compliance with legal obligations.
– Legitimate interests, such as service improvement and fraud prevention.
– Your consent, where required (e.g., for marketing or research purposes).
Sharing Your Data
We may share your data with:
– Healthcare professionals involved in your care.
– Regulatory bodies such as the Care Quality Commission (CQC).
– Legal and professional advisors.
– Third-party service providers (e.g., interpreters, payment processors).
– Government agencies where legally required.
– Only with your explicit consent for research purposes.
How Long We Keep Your Data
We retain your data according to NHS guidelines and regulatory requirements. This ensures we can handle any future queries, legal claims, or compliance obligations.
Your Rights
You have rights under data protection laws, including:
– Accessing and correcting your data.
– Requesting data deletion (where applicable).
– Restricting or objecting to processing.
– Data portability.
– Withdrawing consent (for consent-based processing).
To exercise your rights, contact lisa.watson@watsonhealth.co.uk.
Security Measures
We implement strict security measures to protect your data from unauthorized access or misuse.
Cookies & Website Tracking
We use cookies to enhance your online experience. You can manage your cookie preferences via your browser settings.
Contact & Complaints
For data concerns, contact lisa.watson@watsonhealth.co.uk. If unsatisfied, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Review Date: 13/2/25 | Expiry Date: 13/2/26
Watson Health used Semble to manage bookings on their secure servers until 25/11/24. If you would like to read their Terms of Service and Privacy Statement please use the links below.
Privacy Statement: https://www.semble.io/privacy-policy
Terms of Service: https://www.semble.io/terms-of-service
Semble account will be closed from 25/11/24, Information will be kept in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016).
