Privacy Policy

Introduction

Data Protection Laws set out the obligations Watson Health has to you for the processing of your Personal Data. When we use or disclose your personal data we will comply with these Laws. Your Personal Data is data which by itself or with other data available to Watson Health can be used to identify you as an individual. Watson Health is the Data Controller. This Privacy Notice sets out how Watson Health will use your personal data. You can contact our Data Protection Officer (DPO) lisa.watson@watsonhealth.co.uk. if you have any questions. The types of personal data we collect and use we will use your personal data for the reasons set out below. We will collect most of this directly during the registration and/or admission process but there may be sources of personal data collected indirectly as set out later in this document.

The personal data we use may include:

your name, address and contact details, including email address and home and mobile telephone numbers. If you provide these details, we may use them to contact you unless you ask us not to. This could include emails, text or voicemail messages;
date of birth and gender;
your previous and current medical health records whether provided by Watson Health or other third parties;
the terms and conditions of your contract with us for the provision of healthcare and related services;
your bank account and national insurance number if you are a ‘self-pay ’patient or the financial information of the company or individual who is responsible for the payment of invoices/bills relating to your care (e.g. insurer, sponsor or Guarantor);
if your payment details are saved by you for future payments and stored when booking your first consultation of your debit or credit card. We will let you know if we intend to take a payment from this card before we do so;
Information about your marital status, next of kin, dependants nominated and/or emergency contacts;
Information about your nationality and entitlement to treatment in the UK;
Information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments;
Information about medical or health conditions of your family;
Information received in response to any surveys, complaints claims;
Equal opportunity monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief;
Information about how you use our website.
If you are employed by Watson Health we will also hold and process other information relating to your employment Watson Health
If you are a Consultant/ Doctor or other healthcare provider you are not employed by Watson Health but we will also hold and process other information relating to the clinical services you carry out. (You can obtain further information from the CQC Registered manager)
This data may also include visual images, personal appearance and behaviour e.g if video consultations are monitored. Watson Health may collect this information in a variety of ways. For example, data might be collected through Registration, questionnaires, and forms; obtained from your passport or other identity documents such as your driving licence; from pre-appointment forms, online web forms completed by you at the start of your treatment; from correspondence with you; through the provisions of care process or through interviews, meetings or other assessments. In some cases, the organisation may collect personal data about you from third parties, such as insurer providers, referral agencies, sponsors, checks permitted by law.

Providing your personal data

We will tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases, we need you to provide your personal data so we can provide care and treatment to you and receive payment for these services.

Monitoring of communications

Subject to applicable laws, we may monitor and record telephone calls, emails, text messages, social media messages and other communications in relation to our dealings with you. We will do this to ensure an appropriate standard of care, for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications networks and systems, to check for unlawful content, obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said. We may also monitor activities on our network and systems where necessary for these reasons and this is for our legitimate interests or other legal obligations.

Using your personal data and the legal basis for processing w will process your personal data under Article 6 (1)b; Article 9 (2)h of the General Data Protection Regulations:

To support the provision of your healthcare.
To decide how best to provide treatment to you.
As necessary to support the healthcare contract with you and to allow us to receive [full] payment for those services.
To take steps at your request during the course of your treatment.
To keep your records up to date.

We will process your personal data under Article 6 (1) f of the General Data Protection Regulations:

As necessary for our own legitimate interests or those of other persons and organisations.
For good governance, accounting, and managing and auditing our clinical and business operations both internally and by third parties.
For surveys of patient experience and quality of care.
To monitor emails, calls, other communications, and activities on HCA networks and systems.
For market research, other surveys and analysis and developing statistics for improving clinical performance; and as necessary to comply with a legal obligation:
When you exercise your rights under data protection law and make requests;
For compliance with legal and regulatory requirements and related disclosures;
For establishment and defence of legal rights;
For activities relating to the prevention, detection and investigation of crime;
To verify your identity, make credit fraud prevention and anti-money laundering checks; and
To investigate complaints, legal claims and data protection or clinical incidents.

Based on your consent:

With your next of kin or other nominated contact.
If you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures; With third parties including pharmaceutical companies and Universities and other research bodies for scientific research.
When we process any special categories of personal data about you at your request (e.g. my racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation). You are free at any time to change your mind and withdraw your consent. We will advise you if the consequence of doing so is that we cannot continue to provide full healthcare services to you. Sharing of your personal data Subject to applicable data protection laws we may share your personal data with:
Clinicians and other healthcare professionals who provide treatment to you in our clinics.
Other healthcare providers including your General Practitioner (GP) where we believe this will enhance the quality of your care. Let us know if you do not wish us to share information with your GP.
Sub-contractors and other persons who help us to provide healthcare products and services to you;
Companies and other persons including interpreters providing services to you as part of your extended care and post care follow-up
Our legal and other professional advisors, including our auditors.
Fraud prevention agencies, credit reference agencies, and debt collection agencies.
Government bodies and agencies in the UK and overseas (e.g., HMRC who may in turn share it with relevant overseas tax authorities and with regulators including the Information Commissioner’s Office and Care Quality Commission (CQC)
General Medical Council and other professional bodies.
Courts, to comply with legal requirements, and for the administration of justice.
In an emergency or to otherwise protect your vital interests.
To protect the security or integrity of our business operations and other patients.
When we restructure or buy or sell our business or its assets or have a merger or re- organisation. • Payment systems and providers; and
Anyone else where we have your consent or as required by law.

Sharing of your personal data for scientific research purposes -Subject to applicable data protection laws and your explicit written consent we may share your personal data for the purpose of scientific research.

Sharing of your personal data for marketing purposes -Subject to obtaining your written consent and communications preferences we may use your contact details to send you newsletters and other information on new clinics, services and treatments which we think may be of interest to you. We will not sell your personal data to a third party without your written consent.

You are free at any time to change your mind and withdraw your consent. Please contact lisa.watson@watsonhealth.co.uk with the subject title “Consent” This will not affect the healthcare services we provide to you.

Sharing of your personal data to receive payment for your treatment from your Insurer, sponsor or guarantor – We will contact the individual or company including your insurer and provide them with the information necessary to support our invoices for payment and to ensure that we receive full payment for your care. We may also contact them prior to your care to confirm that the treatment you are about to receive is covered by them and they are willing to pay for your care. We will also provide information necessary to support any audits conducted by insurers and sponsors.

How long do we keep your data?

Information will be kept in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016).

Information may be held for longer periods where the following apply:

Retention in case of queries. We will retain your personal data as long as necessary to deal with any queries you may have;
Retention in case of claims. We will retain your personal data for as long as you might legally bring claims against us; and
Retention in accordance with legal and regulatory requirements. We will retain your personal data after you have received healthcare services at our Facilities based on our legal and regulatory requirements. Your rights under applicable data protection law Your rights are as follows (noting that these rights do not apply in all circumstances):
The right to be informed about processing of your personal data;
The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
The right to object to processing of your persona l data
The right to restrict processing of your personal data
The right to have your personal data erased (the “right to be forgotten”)
The right to request access to your personal data and information about how we process it; • The right to move, copy or transfer your personal data (“data portability”) ; and
Rights in relation to automated decision-making including profiling

Contact information

Watson Health
Tel: 07507296606
lisa.watson@watsonhealth.co.uk

Additional information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What data breach procedures we have in place

Upon becoming aware of a security incident, Pegasus Precision shall notify its customers, users and newsletter subscribers without undue delay and shall provide timely information relating to the security incident as it becomes known or as is reasonably requested by customers, users and newsletter subscribers.

What third parties we receive data from
Google Analytics — Visitor statistics, we do not track personally identifiable information. Privacy Policy. You can also opt-out of Google Analytics here.
Youtube — Embedded Videos, may track your usage when you play a video. Privacy Policy.
Facebook – We use the Facebook retargeting pixel as a part of our marketing efforts. Privacy Policy. GDPR information provided by Facebook.
Linkedin – We use the Linkedin retargeting pixel as a part of our marketing efforts. Privacy Policy.

Cookie Policy

How We Use Cookies

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours. If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Strictly Necessary Cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Other Cookies

The following cookies are also set by our site, however their purpose has not yet been identified. We are conducting research into these cookies and will update this page as soon as possible.

Watson Health use Semble to manage our bookings on their secure servers until 25/11/24. If you would like to read their Terms of Service and Privacy Statement please use the links below.

Privacy Statement: https://www.semble.io/privacy-policy

Semble account will be closed from 25/11/24, Information will be kept in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016).